Job Id: 3596
STATE FINANCIAL LTD
statefinancialhr@gmail.com
September 15, 2023Scarborough
Ontario
Full Time
Customer Service Supervisor Responsibilities:
Design and implement customer service representatives’ workplace policies by establishing standards and procedures, measuring results against standards, and making necessary adjustments.
Completes operational requirements by scheduling and assigning customer service reps, following up on work results, and creating monthly company profit/loss reports, as well as job reports.
Supervise the work of customer service representatives, ensuring client satisfaction and observance of the company’s policies.
Keeps management informed by reviewing and analyzing special reports, summarizing information sales volumes, and identifying trends.
Maintains customer service results by coaching, counselling, and disciplining employees, planning, monitoring, and appraising job results.
Achieves financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.
Provides a high level of phone confidence & professionalism in all modes of communication with internal or external customers.
Provide leadership to develop skills related to providing rigorous, timely and professional customer service. Resolve and train other customer service representatives on escalating calls, emails, or cases to ensure a positive customer experience.
Ability to manage multiple levels, from low to high-priority tasks, ensuring all deadlines are met.
Identify and provide interactive and retroactive coaching and quality improvement sessions that include policies and procedures, sales techniques, and other beneficial professional development.
Ensure timely and consistent communication through meetings, SalesForce, email, or other methods with the staff of other departments.
Maintains office efficiency by organizing office tools such as computers, telephones, and other necessary equipment.
Maintain professional and technical knowledge by attending educational workshops, reviewing publications, establishing personal networks, and participating in professional groups.
Salary: $28.30 per hour
Full-time permanent opportunity
Qualifications:
High-school diploma
1+ years of experience
Send your resume to statefinancialhr@gmail.com
Location: 3341 Markham Rd. suite 108 Scarborough, ON M1X 1M8
Job Posting: Food counter attendant Employer details: 2414167 Alberta Inc. Job details: Location: 328 Centre St SE suite 102Calgary, AB T2G 4X6 Salary: 15.00 hourly / 35 to 40 hours per Week Terms of employment: Permanent employment, Full time, Day, Evening, Morning, Overtime, Weekend Start date: Starts as soon as possible Vacancies: 2 vacancies Overview: […]
Support the operation, supervisors, managers, and staff of our office in different areas in a professional and timely manner. Review and adjust office procedures to increase efficiency and organization. Responsible for writing correspondence and other marketing or communication materials, such as brochures, letters, reports, and invoices and responding to emails in a timely manner. Organize […]
Location: 20 Alness Street suite 1, North York, ONM3J 3H4 Salary: 26.10 hourly 30 hours per Week Terms of employment: Permanent employmentFull time Start date: Starts as soon as possible Vacancies: 1 vacancy Languages English Education No degree, certificate or diploma Experience 1 year to less than 2 years Responsibilities Repair machine tools and parts Set up […]